How it came to be!
In our increasingly digital world, the demand for appointment letters via post has diminished significantly. Even phone call appointment confirmations are becoming less common as patients prefer the convenience of handling everything from their phones in a matter of minutes, all within their personal space.
Practices must meet the demands of patients by incorporating technologies that provide better service. With AeronaDental’s cloud-based software, patients have 24/7 access to information about their appointments via our Patient Portal.
DenChat’s accessible messaging service allows patients to have two-way conversations about their appointments via WhatsApp, eliminating the need for one-word responses and reducing the costs associated with SMS for practices. Patients can engage in natural, human-like conversations regarding appointment scheduling and receive additional information such as location details, membership offers, and more. This increased patient engagement can lead to higher appointment attendance.
Simplifying Processes
Patients can book, confirm, and even notify the practice of their arrival via WhatsApp. This digital approach saves time and money, streamlining the appointment process for both patients and staff. Receptionists are free to focus on other tasks, allowing for a more efficient workflow.
Integrating DenChat with AeronaDental in Your Practice
Integrating DenChat with AeronaDental Practice Management Software (DPMS) offers numerous benefits:
| Feature | Description | Benefit |
| Increased Patient Engagement | Patients are involved and kept informed throughout the appointment process | Higher patient satisfaction even before being seen |
| Conversational Messaging | Natural Language Processing (NLP) is used to understand the ‘Intent’ of the message | Patients feel helped and properly responded to |
| Automated Workflow | No staff required to handle booking, confirmation, and arrival | Staff are free for other tasks, appointments are booked accurately |
| Zero Additional Costs | No top-up or keyword costs | Saves your practice money |
| User-Friendly Interface | Upholds the current global design of WhatsApp | Easily identifiable and globally used |
| Marketing Strategies Enabled | Advertising offers can be shared throughout the conversation via your practice link | Reaches a wider audience with specific offers |
Security at YOUR Service
With WhatsApp’s end-to-end encryption, only you and the sender control the content. Unlike other common messaging tools used in dental practices, such as SMS, which are not encrypted by default, WhatsApp also offers the ability to encrypt chat backups. This security feature complements AeronaDental’s cloud-based DPMS.
IT Infrastructure Required
DenChat’s messenger service is accessible on iOS, Android, and Desktop. It can be downloaded onto virtually any device, with the capability to link up to four devices simultaneously. This allows your practice to have a primary phone connected, with additional devices like a MAC, Windows, and iPad used throughout the dental rooms or locations.
P.S. You Already Use WhatsApp in Your Day-to-Day Communications
How many times a day do you open WhatsApp? How much do you rely on it for information from friends or colleagues? It’s a self-taught, user-friendly app that we trust for daily communication, so why not embrace this service for your practice?
To start a conversation with a member of the DenChat team click here
