AI Receptionist Software for Dental Practices

More than just an AI Receptionist

… a fully integrated AI dental receptionist that books directly into your AeronaDental diary while speaking naturally with your patients.

Is Your Dental Practice Experiencing Any of These Challenges?

Before reading further, ask yourself:

1. Does your dental practice receive a high volume of patient calls every day?
2. Is your front-desk team constantly interrupted by phone calls while helping patients in practice?
3. Are missed calls creating a growing list of patient call-backs?
4. Is your reception team spending hours rescheduling appointments and managing the diary?
5. Does your practice lose calls outside normal opening hours?
6. Are Monday mornings spent checking weekend voicemails, emergency requests, and appointment availability in AeronaDental?

If the answer is yes to any of the above, ViveoAI could transform the way your practice manages patient communication.

What is ViveoAI?

ViveoAI is an intelligent AI receptionist solution designed specifically for dental practices. Fully integrated with AeronaDental, it answers patient calls naturally, books appointments directly into your diary, and supports your reception team 24/7.

Unlike traditional call handling systems, ViveoAI delivers human-like conversations that improve patient experience while reducing pressure on your front-of-house staff.

Why dental practices are using AI Receptionists

Dental reception teams are under constant pressure. High call volumes, appointment changes, emergency enquiries, and patient administration can overwhelm even the best teams.

When workloads increase, patients can often hear stress or frustration in conversations, whether over the phone or in person. This can impact patient satisfaction and potentially lead to missed opportunities.

ViveoAI helps practices:

• Answer every patient call instantly
• Reduce missed appointments and lost enquiries
• Improve patient communication
• Free up reception teams to focus on patient care
• Provide consistent, professional call handling always

Key Features of ViveoAI for AeronaDental

1. Real-Time Appointment Booking

ViveoAI books appointments directly into your AeronaDental diary in real time, eliminating manual administration and reducing booking errors.

• 24/7 Dental Call Answering

Patients can contact your practice day or night, including weekends and holidays, ensuring no enquiry goes unanswered.

• Emergency Call Handling

Urgent dental enquiries are managed according to your practice protocols, helping patients get support faster.

• Natural Human-Like Conversations

ViveoAI has been extensively tested using natural human voices, regional dialects, and conversational AI technology to create a realistic and reassuring patient experience.

• Reduced Reception Workload

Your front-of-house team spends less time answering repetitive phone calls and more time delivering exceptional in-practice patient care.

Fully Integrated with AeronaDental

Smart Patient Communication for Modern Dental Practices

At AeronaDental, patient engagement is central to successful practice management.

Whether patients communicate:

• In person
• Through the patient portal
• Via SMS reminders
• Or by telephone

Every interaction matters.

That is why AeronaDental and ViveoAI have integrated seamlessly… creating a smarter, more efficient patient communication system for dental practices.

Advanced Reporting & Practice Insights

ViveoAI provides a powerful reporting dashboard that gives practices valuable insights into patient communication and call activity.

Track and analyse:

• Call volumes and peak hours
• Call duration and outcomes
• Emergency enquiries
• Missed appointment requests
• Treatment enquiries such as Invisalign consultations
• Frequently asked patient questions

These insights can help practices improve operational efficiency, patient communication, and marketing performance.

For example, practices can identify:

• How many patients enquired about Invisalign treatment this month
• The busiest call periods during the week
• Patients repeatedly calling to confirm appointments
• Opportunities to improve SMS reminder set-ups within AeronaDental

Improve Team Training & Compliance

ViveoAI also supports staff development and operational consistency.

Benefits include:

• Call recordings for internal training
• Consistent patient communication standards
• Support for onboarding new reception staff
• Secure records for compliance and dispute resolution

For practice owners and managers, this provides better visibility into how patient calls are handled day to day.

Will an AI Receptionist Feel Robotic?

This is one of the most common concerns dental practices have when considering AI receptionist software.

With ViveoAI, the focus has always been on creating natural, conversational experiences for patients.

Extensive voice testing, human speech modelling, and local dialect refinement help ensure conversations feel professional, warm, and authentic… not robotic.

What Can ViveoAI Receptionist Handle?

Patients can:

• Book appointments
• Reschedule appointments
• Cancel appointments
• Request emergency callbacks
• Ask common practice questions (???)
• Make new patient enquiries
• Arrange treatment consultations

All while integrating directly with your AeronaDental practice management software.

How ViveoAI Works

1. Every Patient Call Is Answered Instantly

ViveoAI speaks naturally with patients, handling enquiries professionally and efficiently.

2. Appointment & Call Data Are Logged Automatically

Relevant information is categorised and stored, giving your practice full visibility through reporting and performance insights.

Whether it is:

• A new patient enquiry
• An emergency dental appointment
• A treatment consultation
• Or a patient needing to rebook

Patients no longer need to wait on hold while reception teams are busy.

Never Miss Another Patient Call

Every missed call is a potential lost patient or missed revenue opportunity.

By integrating seamlessly with AeronaDental, ViveoAI ensures:

• Every call is answered professionally
• Appointments are booked directly into the diary
• Emergency requests are captured quickly
• Patient communication improves across the practice

Even outside normal clinic opening hours.

Book a Demo

Discover how ViveoAI and AeronaDental can support your dental practice, your team, and your patients.

Transform the way your practice handles patient communication with AI-powered dental reception technology.